CPSC recall 25-056, announced December 5, 2024, covers Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers (about 69,000 units). The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard. The notice cites 33 incident reports and 1 injury. Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Recall contact: call 800-988-7973, go to support.anker.com/s/emailcontactus, or email support@anker.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: A3102016, A3302011, A3302031.
Which products are included?
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed, all starting with
A3. Yours must match one exactly. - When sold
- March 2023 through October 2023
- Where sold
- Amazon, among the sellers the notice names
- Price paid
- $28 to $130
Why it was recalled
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Incidents and injuries
The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involve incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit.
Official remedy
Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-988-7973, go to support.anker.com/s/emailcontactus, or email support@anker.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Anker Innovations
- Product type
- Speakers
- Recall number
- 25-056
- Units
- About 69,000 (In addition, about 9,764 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
- Importer
- Anker Innovations Limited, of Hong Kong
This recall in context
Compared with the 23 speaker recalls in this index, as of October 31, 2026.
- Size
- 69,000 units: the 6th-largest of 18 speaker recalls that state a unit count. The median is 5,500 units.
- Hazard
- Fire: named in 13 of 23 speaker recalls, the most common hazard among them.
- Remedy
- Replacement: offered in 5 of 23 speaker recalls. The most common is repair (6).
- Brand history
- Anker Innovations is named in 4 CPSC notices in this index, from 2024 to 2025. This recall is the 3rd. The one before: Anker Power Banks (25-011, Oct 2024).
- Time on sale
- 8 months. Recalled 14 months after the last month of sales the notice gives.
Recall contact information
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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