CPSC recall 25-011, announced October 17, 2024, covers Anker Power Banks (about 2,100 units). The lithium-ion battery in the power banks can overheat, posing fire and burn hazards. The notice cites 28 incident reports and 2 injuries. Consumers should immediately stop using the recalled power banks and contact Anker Innovations for instructions on receiving a free replacement power bank. Recall contact: call 800-988-7973, go to support.anker.com/s/emailcontactus, or email support@anker.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: A1642, A1647, A1652.
Which products are included?
This recall involves Anker Power Banks with model numbers A1642, A1647 and A1652. The power bank can be used as a portable electronic charging device for smartphones, tablets, and laptops with a 12W (A1642), 15W(A1647), 20W(A1652) maximum output. Anker is engraved on the front, and the model numbers A1642, A1647 and A1652 are located on the back of the power bank.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed, all starting with
A16. Yours must match one exactly. - Where to look
the back of the power bank
(the notice’s words)- When sold
- January 2024 through July 2024
- Price paid
- $40 to $60
Why it was recalled
The lithium-ion battery in the power banks can overheat, posing fire and burn hazards.
Incidents and injuries
The firm has received 28 reports of incidents of the batteries overheating, exploding, and the power bank catching on fire. Two injuries which included first and second degree burns to the consumer's hands have been reported.
Official remedy
Consumers should immediately stop using the recalled power banks and contact Anker Innovations for instructions on receiving a free replacement power bank. Visit https://www.anker.com/product-recalls to register for the recall. Consumers should dispose of the lithium-ion batteries in accordance with local and state regulations.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-988-7973, go to support.anker.com/s/emailcontactus, or email support@anker.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Anker Innovations
- Manufacturer
- Anker Innovations Limited, of Hong Kong, China
- Product type
- Power banks
- Recall number
- 25-011
- Units
- About 2,100
- Manufactured in
- China
- Sold at / sales period
- Best Buy, Target, NEXT TRADING SAS, C2 Wireless and K Spider Inc. stores nationwide, and online at Amazon.com, ebay.com, AAliExpress.com, and Walmart.com, from January 2024 through July 2024 for between $40 and $60.
This recall in context
Compared with the 34 power bank recalls in this index, as of October 31, 2026.
- Size
- 2,100 units: the 31st-largest of 34 power bank recalls that state a unit count. The median is 20,440 units.
- Hazards
- Fire: named in 33 of 34 power bank recalls, the most common hazard among them. Burn: named in 22 of 34 power bank recalls.
- Remedy
- Replacement: offered in 15 of 34 power bank recalls. The most common is refund (19).
- Brand history
- Anker Innovations is named in 4 CPSC notices in this index, from 2024 to 2025. This recall is the 2nd. The one before: Anker Innovations EverFrost Battery Powered Coolers (24-146, Mar 2024). 2 of them are power bank recalls.
- Time on sale
- 7 months. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A LiveChat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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