Recall 25-056, published December 5, 2024
Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
A3302011Check the product label for these CPSC-listed model numbers: A3102016, A3302011, A3302031.
Which products are included?
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Confirm these details on the official CPSC noticeWhy it was recalled
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Official remedy
Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
What should I do if I have A3302011?
- Confirm the model number. Find the label and compare every letter and digit with A3302011.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-988-7973, go to support.anker.com/s/emailcontactus, or email support@anker.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
- Brand
- Anker Innovations
- Recall published
- December 5, 2024
- Category
- Home Electronics
- Units
- About 69,000 (In addition, about 9,764 were sold in Canada)
- Sold at / sales period
- Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
