CPSC recall 24-335, announced August 8, 2024, covers Samsung Slide-in Electric Ranges (about 1,120,905 units). Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard. The notice cites 300 incident reports and 40 injuries. Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Recall contact: call 833-775-0120, or email rangesupport@sea.samsung.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
NE58K9430SS/AANE58N9430SG/AANE58R9431SG/AANE58R9431SS/AANE58R9431ST/AANE58F9500SS/AANE58K9500SG/AANE58F9710WS/AANE58K9850WS/AANE58K9850WG/AANE58K9852WG/AANE58H9950WS/AANE58R9311SS/AANE63T8111SG/AANE63T8111SS/AANE63T8311SG/AANE63T8311SS/AANE63BG8315SSAANE63CB831512AANE63BB851112AANE63T8511SG/AANE63T8511SS/AANE63T8511ST/AANE63A8711QN/AANE63BB871112AANE63T8711SG/AANE63T8711SS/AANE63T8711ST/AANE63T8751SG/AANE63T8751SS/AAThe model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven.
Which products are included?
This recall involves Samsung Electric Slide-In Ranges with the model numbers below. The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AA NE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AA NE63T8711SS/AA NE63T8711ST/AA NE63T8751SG/AA NE63T8751SS/AA
Confirm these details on the official CPSC noticeWhy it was recalled
Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
Incidents and injuries
Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.
Official remedy
Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
Product and sales details
- Brand
- Samsung
- Manufacturer
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Product type
- Ranges & stoves
- Recall number
- 24-335
- Units
- About 1,120,905
- Manufactured in
- Thailand
- Sold at / sales period
- Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide, and online at Samsung.com. Depending upon the model, the ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050.
Recall contact information
Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
