CPSC recall 16-266, announced September 15, 2016, covers Samsung Galaxy Note7 smartphones sold prior to September 15, 2016 (about 1 million units). The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers. The notice cites 92 incident reports. Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Recall contact: call 844-365-6197, or go to www.samsung.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- August 2016 through September 2016
- Where sold
- Best Buy, among the sellers the notice names
- Price paid
- $850 to $890
Why it was recalled
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.
Incidents and injuries
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Official remedy
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 844-365-6197, or go to www.samsung.com.
- Get the remedy. This recall offers a replacement or a refund. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Samsung
- Manufacturer
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Recall number
- 16-266
- Units
- About 1 million
- Manufactured in
- South Korea, China
- Sold at / sales period
- Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.
Samsung Galaxy Note7 smartphones sold prior to September 15, 2016
CPSC product type: Telephones, Cell Phones & Accessories
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 1 million units: the 8th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy. Refund: offered in 46 of 221 home electronics recalls.
- Brand history
- Samsung is named in 8 CPSC notices in this index, from 2007 to 2024. This recall is the 4th. The one before: Samsung Over-the-Range Microwave Ovens (10-031, Nov 2009).
- Time on sale
- 2 months. Recalled the same month the notice says sales ended.
Recall contact information
Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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