CPSC recall 23-080, announced December 22, 2022, covers Samsung Top-Load Washing Machines (about 663,500 units). The washing machines can short-circuit and overheat, posing a fire hazard. The notice cites 51 incident reports. Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Recall contact: call 833-916-4555, or go to www.samsung.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The model and serial numbers are found on the washer's label attached to the inside of the top lid.
Which products are included?
Read the full CPSC product description and restrictions
This recall involves several models of Samsung's top-load washers with super speed wash. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. The model and serial numbers are found on the washer's label attached to the inside of the top lid. An additional label is located on the rear of the washer. The following model and serial number ranges are included in the recall: Model Number Serial Number Range WA49B5105AV/US 01J457BT700001W through 01J457BTB00111H WA49B5105AW/US 01J557BT700001J through 01J557BT700010D WA49B5205AW/US 01HH57BT300006X through 01HH57BTB00932W WA50B5100AV/US 01J257BT70001B through 01J257BTB01232B WA50B5100AW/US 01J357BT770001L through 01J357BT700010F WA51A5505AC/US 01HA57BR700003P through 01HA57BTB00346F WA51A5505AV/US 01H257BR600003R through 01H257BTB02018L WA51A5505AW/US 01GY57BR600026P through 01GY57BTB00269W WA52A5500AC/US 01HB57BR700003Y through 01HB57BTB02968X WA52A5500AV/US 01H357BR600006A through 01H357BTB01820Y WA52A5500AW/US 01H457BR600003X through 01H457BTB01503Y WA54A7305AV/US 01H557BR600003P through 01H557BR800650T WA55A7300AE/US 01H057BR600001H through 01H057BTB05872Z WA55A7700AV/US 01H157BR600151Z through 01H157ZT700005K
Why it was recalled
The washing machines can short-circuit and overheat, posing a fire hazard.
Incidents and injuries
Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Three consumers have reported injuries due to smoke inhalation.
Official remedy
Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.
Product and sales details
- Brand
- Samsung Top-Load
- Product type
- Washing machines
- Recall number
- 23-080
- Units
- About 663,500
- Manufactured in
- United States
- Sold at / sales period
- Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide and online at Samsung.com from June 2021 through December 2022 for between $900 and $1,500.
- Distributor
- Samsung Electronics America Inc., of Ridgefield Park, New Jersey
Recall contact information
Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. ET daily.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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