Samsung top-load washing machines recall 17-028

Samsung top-load washing machines

Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries

CPSC published a recall notice for Samsung top-load washing machines from Samsung top-load on November 4, 2016. CPSC identifies this hazard: The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact. The official remedy states: Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.

What to check on the product label

Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.

Affected model numbers

WA40J3000AW/A2WA45H7000AP/A2WA45H7000AW/A2WA45H7200AW/A2WA45K7600AW/A2WA45K7100AW/A2WA48H7400AW/A2WA48J7700AW/A2WA48J7770AP/A2WA48J7770AW/A2WA50K8600AV/A2WA50K8600AW/A2WA52J8700AP/A2WA52J8700AW/A2WA400PJHDWR/AAWA422PRHDWR/AAWA456DRHDSU/AAWA456DRHDWR/AAWA476DSHASU/A1WA476DSHAWR/A1WA484DSHASU/A1WA484DSHAWR/A1WA48H7400AP/A2WA50F9A6DSW/A2WA50F9A7DSP/A2WA50F9A7DSW/A2WA50F9A8DSP/A2WA50F9A8DSW/A2WA52J8060AW/A2WA5451ANW/XAAWA5471ABP/XAAWA5471ABW/XAAWA56H9000AP/A2WA56H9000AW/A2

Additional identifying details

The following model numbers are included in the recall depending on the serial number.

Why it was recalled

The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.

Incidents and injuries

Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.

Official remedy

Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.

Remedy type: Refund, Replace, Repair

Product and sales details

Brand: Samsung top-load
Recall number: 17-028
Units: About 2.8 million
Manufactured in: South Korea, China, Thailand
Sold at / sales period: Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.
Importer: Samsung Electronics America Inc., of Ridgefield Park, N.J.