CPSC recall 17-028, announced November 4, 2016, covers Samsung top-load washing machines (about 2.8 million units). The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact. The notice cites 733 incident reports. Consumers should contact Samsung immediately to receive one of the following remedy options. Recall contact: call 866-264-5636, or go to www.Samsung.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
WA40J3000AW/A2WA45H7000AP/A2WA45H7000AW/A2WA45H7200AW/A2WA45K7600AW/A2WA45K7100AW/A2WA48H7400AW/A2WA48J7700AW/A2WA48J7770AP/A2WA48J7770AW/A2WA50K8600AV/A2WA50K8600AW/A2WA52J8700AP/A2WA52J8700AW/A2WA400PJHDWR/AAWA422PRHDWR/AAWA456DRHDSU/AAWA456DRHDWR/AAWA476DSHASU/A1WA476DSHAWR/A1WA484DSHASU/A1WA484DSHAWR/A1WA48H7400AP/A2WA50F9A6DSW/A2WA50F9A7DSP/A2WA50F9A7DSW/A2WA50F9A8DSP/A2WA50F9A8DSW/A2WA52J8060AW/A2WA5451ANW/XAAWA5471ABP/XAAWA5471ABW/XAAWA56H9000AP/A2WA56H9000AW/A2The following model numbers are included in the recall depending on the serial number.
Which products are included?
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled. Models WA40J3000AW/A2 WA45H7000AP/A2 WA45H7000AW/A2 WA45H7200AW/A2 WA45K7600AW/A2 WA45K7100AW/A2 WA48H7400AW/A2 WA48J7700AW/A2 WA48J7770AP/A2 WA48J7770AW/A2 WA50K8600AV/A2 WA50K8600AW/A2 WA52J8700AP/A2 WA52J8700AW/A2 WA400PJHDWR/AA WA422PRHDWR/AA WA456DRHDSU/AA WA456DRHDWR/AA WA476DSHASU/A1 WA476DSHAWR/A1 WA484DSHASU/A1 WA484DSHAWR/A1 WA48H7400AP/A2 WA50F9A6DSW/A2 WA50F9A7DSP/A2 WA50F9A7DSW/A2 WA50F9A8DSP/A2 WA50F9A8DSW/A2 WA52J8060AW/A2 WA5451ANW/XAA WA5471ABP/XAA WA5471ABW/XAA WA56H9000AP/A2 WA56H9000AW/A2
Confirm these details on the official CPSC noticeWhy it was recalled
The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
Incidents and injuries
Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
Official remedy
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
Product and sales details
- Brand
- Samsung top-load
- Product type
- Washing machines
- Recall number
- 17-028
- Units
- About 2.8 million
- Manufactured in
- South Korea, China, Thailand
- Sold at / sales period
- Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.
- Importer
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
Recall contact information
Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
