Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The model number is printed on the back.
Which products are included?
This recall involves myCharge POWER HUB All-In-One 10,000mAh portable chargers with model numbers AO10FK-A, AO10FK-B, and AO10FK-C. The portable chargers are black and include two attached cables for charging portable electronic devices, and retractable wall prongs to recharge the power bank. "myCharge" is printed on the front surface along the long edge. The model number is printed on the back. The recalled portable chargers have a date code printed on the outer surface of the wall prong. Date codes are a 4-digit number in the WWYY format, where WW is the sequential week of the year and YY is the last two digits of the manufacturing year. Date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled portable chargers can overheat while charging, posing fire and burn hazards.
Incidents and injuries
There have been a total of 120 reports involving the portable chargers overheating. myCharge received five reports of incidents, including two reports of residential fires, resulting in approximately $165,000 in reported property damage; and Costco received 115 returns of the portable chargers, mentioning melting, expanding, smoking, fire, burning, exploding, or sparking. There have been no reports of injuries requiring medical attention.
Official remedy
Consumers should immediately stop using the recalled portable chargers, and contact myCharge for a free replacement portable charger.
Product and sales details
- Brand
- RFA Brands LLC, d/b/a myCharge
- Product type
- Power banks
- Recall number
- 24-271
- Units
- About 567,000
- Manufactured in
- China
- Sold at / sales period
- Exclusively at Costco stores nationwide and online at Costco.com from January 2022 through November 2023 for about $40.
- Importer
- RFA Brands LLC, d/b/a myCharge, of Birmingham, Michigan
Recall contact information
myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, by email at compliance@mycharge.com, or online at https://mycharge.com/pages/power-hub-all-in-one-recall or www.myCharge.com and click on "RECALL INFORMATION" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.