CPSC recall 24-271, announced June 20, 2024, covers myCharge POWER HUB All-In-One 10,000mAh portable chargers (about 567,000 units). The recalled portable chargers can overheat while charging, posing fire and burn hazards. The notice cites 120 incident reports. Consumers should immediately stop using the recalled portable chargers, and contact myCharge for a free replacement portable charger. Recall contact: call 888-251-2026, go to mycharge.com/pages/power-hub-all-in-one-recall, or email compliance@mycharge.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The model number is printed on the back.
Which products are included?
This recall involves myCharge POWER HUB All-In-One 10,000mAh portable chargers with model numbers AO10FK-A, AO10FK-B, and AO10FK-C. The portable chargers are black and include two attached cables for charging portable electronic devices, and retractable wall prongs to recharge the power bank. "myCharge" is printed on the front surface along the long edge. The model number is printed on the back. The recalled portable chargers have a date code printed on the outer surface of the wall prong. Date codes are a 4-digit number in the WWYY format, where WW is the sequential week of the year and YY is the last two digits of the manufacturing year. Date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed, all starting with
AO10FK-. Yours must match one exactly. - Also in the notice
- Date codes. Compare these as well.
- Where to look
the outer surface of the wall prong
(the notice’s words)- When sold
- January 2022 through November 2023
- Where sold
- Costco, among the sellers the notice names
- Price paid
- $40
Why it was recalled
The recalled portable chargers can overheat while charging, posing fire and burn hazards.
Incidents and injuries
There have been a total of 120 reports involving the portable chargers overheating. myCharge received five reports of incidents, including two reports of residential fires, resulting in approximately $165,000 in reported property damage; and Costco received 115 returns of the portable chargers, mentioning melting, expanding, smoking, fire, burning, exploding, or sparking. There have been no reports of injuries requiring medical attention.
Official remedy
Consumers should immediately stop using the recalled portable chargers, and contact myCharge for a free replacement portable charger.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall, then check the date codes the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 888-251-2026, go to mycharge.com/pages/power-hub-all-in-one-recall, or email compliance@mycharge.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- RFA Brands LLC, d/b/a myCharge
- Product type
- Power banks
- Recall number
- 24-271
- Units
- About 567,000
- Manufactured in
- China
- Sold at / sales period
- Exclusively at Costco stores nationwide and online at Costco.com from January 2022 through November 2023 for about $40.
- Importer
- RFA Brands LLC, d/b/a myCharge, of Birmingham, Michigan
This recall in context
Compared with the 34 power bank recalls in this index, as of October 31, 2026.
- Size
- 567,000 units: the 2nd-largest of 34 power bank recalls that state a unit count. The median is 20,440 units.
- Hazards
- Fire: named in 33 of 34 power bank recalls, the most common hazard among them. Burn: named in 22 of 34 power bank recalls.
- Remedy
- Replacement: offered in 15 of 34 power bank recalls. The most common is refund (19).
- Time on sale
- 23 months. Recalled 7 months after the last month of sales the notice gives.
Recall contact information
myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, by email at compliance@mycharge.com, or online at https://mycharge.com/pages/power-hub-all-in-one-recall or www.myCharge.com and click on "RECALL INFORMATION" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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