CPSC recall 22-132, announced May 5, 2022, covers Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles (about 1,600 units). The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. The notice cites 10 incident reports. Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Recall contact: call 833-944-8335, go to www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch, or email qualityassurance@santacruzbicycles.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
Confirm these details on the official CPSC noticeWhy it was recalled
The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
Incidents and injuries
Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.
Official remedy
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Product and sales details
- Brand
- Santa Cruz Bicycles
- Manufacturer
- Santa Cruz Bicycles LLC, of Santa Cruz, California
- Product type
- E-bikes
- Recall number
- 22-132
- Units
- About 1,600
- Manufactured in
- United States
- Sold at / sales period
- Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.
Recall contact information
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or www.santacruzbicycles.com and click on the "Product Recall" link for more information.
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