Santa Cruz Bicycles Heckler 9 Electric Bicycles
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
- Fire
- About 2,850 units
- 3 reports
- Replacement
Brand
Santa Cruz Bicycles recalls
3 official CPSC notices naming Santa Cruz Bicycles, 2020–2025, across sports & outdoors.
Santa Cruz Bicycles recalls at a glance
- recall notices
- 3
- units recalled, at least
- 7,350
- incident reports
- 17
- brands
- 2
Totals add up the figures the notices state, counting a reannounced recall once. A notice that gives no number adds nothing.
- Product types
- E-bikes (2), Bicycles & components (1)
- Hazards identified
- Fall, Fire
- Categories
- Sports & Outdoors
- Latest notice
- May 1, 2025
- Earliest notice
- November 25, 2020
Santa Cruz Bicycles e-bike recalls
2 notices where the recalled products are e-bikes.
Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
- Fire
- Fall
- About 1,600 units
- 10 reports
- Repair
Santa Cruz Bicycles bicycle recalls
One notice where the recalled product is a bicycle.
Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles
Santa Cruz Bicycles LLC, Santa Cruz, Calif.
The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard.
- Fall
- About 2,900 units
- 4 reports
- Refund or Replacement
Santa Cruz Bicycles recall phone numbers, websites and email addresses
The recall contact each official notice gives, newest first. Contacts can change after a notice is published; the notice itself is the final word.
- Santa Cruz Bicycles Heckler 9 Electric Bicycles833-944-8335santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery
- Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles833-944-8335www.santacruzbicycles.com/support/recalls-heckler-9-battery-latchqualityassurance@santacruzbicycles.com
- Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles833-944-8335www.santacruzbicycles.comqualityassurance@santacruzbicycles.com
Santa Cruz Bicycles recall questions
How many Santa Cruz Bicycles recalls are there?
As of October 1, 2026, CPSC has published 3 recall notices naming Santa Cruz Bicycles consumer products between 2020 and 2025, covering at least 7,350 units.
Has Santa Cruz Bicycles had a recall in 2026?
No. As of October 1, 2026, CPSC has published no recall notice naming Santa Cruz Bicycles consumer products in 2026. The most recent was announced May 1, 2025 (CPSC 25-244).
What products has Santa Cruz Bicycles recalled?
E-bikes (2) and bicycles & components (1).
What is the largest Santa Cruz Bicycles recall?
“Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk” (CPSC 21-036), announced November 25, 2020: about 2,900 units.
How do I check if my Santa Cruz Bicycles product is recalled?
Find the model number on the product's rating label, then type it into the model-number lookup on this page. A match means the number appears in an official CPSC notice; open that notice to confirm any date codes or serial ranges it lists. No match is not proof that a product is safe.
How do I contact Santa Cruz Bicycles about a recall?
Each notice names its own recall contact; the contacts for every Santa Cruz Bicycles notice are listed on this page. For the most recent one, Santa Cruz Bicycles Heckler 9 Electric Bicycles (CPSC 25-244), call 833-944-8335 and go to santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery.