CPSC recall 21-036, announced November 25, 2020, covers Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles (about 2,900 units). The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard. The notice cites 4 incident reports. Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Recall contact: call 833-944-8335, go to www.santacruzbicycles.com, or email qualityassurance@santacruzbicycles.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Only frames without six small indents above the first letter of the serial number are included in this recall.
Which products are included?
This recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell.
Confirm these details on the official CPSC noticeWhy it was recalled
The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard.
Incidents and injuries
Santa Cruz has received four reports of the recalled aluminum frame bicycle pieces bending or buckling. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.
Product and sales details
- Brand
- Santa Cruz Bicycles LLC, Santa Cruz, Calif.
- Product type
- Bicycles & components
- Recall number
- 21-036
- Units
- About 2,900 (In addition, about 216 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Bicycle stores nationwide and specialty online retailers from June 2019 through October 2020 for about $2,000 for frames sold separately and about $3,500 to $4,300 for complete bikes with the aluminum frames.
- Importer
- Santa Cruz Bicycles LLC, Santa Cruz, Calif.
Recall contact information
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com and click on the “Product Recall” link for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
