CPSC recall 25-244, announced May 1, 2025, covers Santa Cruz Bicycles Heckler 9 Electric Bicycles (about 2,850 units). The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard. The notice cites 3 incident reports. Remedy: replacement. Recall contact: call 833-944-8335, or go to santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
Incidents and injuries
The firm has received three reports of fires, including some property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Product and sales details
- Brand
- Santa Cruz Bicycles
- Product type
- E-bikes
- Recall number
- 25-244
- Units
- About 2,850 (In addition, about 550 were sold in Canada)
- Manufactured in
- United States
- Sold at / sales period
- Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.
- Distributor
- Santa Cruz Bicycles LLC, of Santa Cruz, California
Recall contact information
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday or online at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery or www.santacruzbicycles.com and click on "Product Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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