CPSC recall 19-189, announced August 28, 2019, covers Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls (about 26,300 units). The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards. The notice cites 133 incident reports and 2 injuries. Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. Recall contact: call 888-900-7897, or go to www.whirlpool.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop.
Which products are included?
This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model Numbers Radiant Model Numbers Begin With: KCES950HSS KCES950HBL KCES956HSS KCES956HBL WCE97US0HS WCE97US0HB WCE97US6HS WCE97US6HB JEC4430HS JEC4430HB JEC4536HS JEC4536HB JEC4424HB Downdraft Radiant Model Numbers Begin With: JED4430GB JED4536GB JED4430GS JED4536GS
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
Incidents and injuries
Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.
Official remedy
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.
Product and sales details
- Brand
- Whirlpool
- Manufacturer
- Whirlpool Corporation, of Benton Harbor, Mich.
- Product type
- Ranges & stoves
- Recall number
- 19-189
- Units
- About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
- Manufactured in
- United States
- Sold at / sales period
- Lowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.
Recall contact information
Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
