CPSC recall 17-732, announced February 7, 2017, covers SANYO ENERGY (Suzhou) Panasonic battery packs used in Sony Electronics laptop computers (about 700 units). The lithium-ion battery packs can overheat, posing burn and fire hazards. The notice reports no incidents. Consumers should immediately stop using the recalled battery packs, power off the laptop, remove the battery and follow instructions to obtain a free replacement. Recall contact: call 888-476-6988, or go to www.sony.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
VGP-BPS26SVE14A1SVE14A2SVE14A3SVE1413SVE1511SVE1512SVE1513SVE1513APXSSVE1513BCXSSVE1513JCXWSVE1513KCXSSVE1513MCXBSVE1513MCXWSVE1513MPXSSVE1513RCXBSVE1513RCXSSVE1513RCXWSVE1513TCXWSVE15132CXWSVE15134CXPSVE15134CXSSVE15134CXWSVE15135CXWSVE151390XSVE1712SVE1713SVE171390XVPCCA1VPCCA2VPCCA3VPCCB1VPCCB2VPCCB3VPCCB4VPCEH1VPCEH2VPCEH3VPCEJ1VPCEJ2Panasonic battery packs included in this recall have model number VGP-BPS26 and part numbers 1-853-237-11 and 1-853-237-21 printed on the back of the battery pack.
Which products are included?
This expanded recall involves Panasonic lithium-ion battery packs installed in 18 models of Sony's VAIO Series laptop computers. Sony has expanded the number of affected battery packs under this recall. The Panasonic battery packs were manufactured with the laptop and battery packs were sold separately or installed by Sony as part of a repair. Panasonic battery packs included in this recall have model number VGP-BPS26 and part numbers 1-853-237-11 and 1-853-237-21 printed on the back of the battery pack. Recalled model numbers for the Sony VAIO laptop computer are: Sony VAIO Series laptop computer model numbers SVE14A1 SVE14A2 SVE14A3 SVE1413 SVE1511 SVE1512 SVE1513 SVE1513APXS SVE1513BCXS SVE1513JCXW SVE1513KCXS SVE1513MCXB SVE1513MCXW SVE1513MPXS SVE1513RCXB SVE1513RCXS SVE1513RCXW SVE1513TCXW SVE15132CXW SVE15134CXP SVE15134CXS SVE15134CXW SVE15135CXW SVE151390X SVE1712 SVE1713 SVE171390X VPCCA1 VPCCA2 VPCCA3 VPCCB1 VPCCB2 VPCCB3 VPCCB4 VPCEH1 VPCEH2 VPCEH3 VPCEJ1 VPCEJ2
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 40 listed. Yours must match one exactly.
- Also in the notice
- Item or SKU numbers. Compare these as well.
- Where to look
the back of the battery pack
(the notice’s words)- When sold
- February 2013 through October 2013
- Where sold
- Best Buy, among the sellers the notice names
- Price paid
- $170 to $1,000
Why it was recalled
The lithium-ion battery packs can overheat, posing burn and fire hazards.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled battery packs, power off the laptop, remove the battery and follow instructions to obtain a free replacement. Until a replacement battery pack is received, consumers should use the laptop by plugging in AC power only. Battery packs previously identified as not affected by the June 15, 2016 recall are included in this expanded announcement.
What to do now
- Check the label. Compare your model number with the 40 listed in this recall, then check the item or SKU numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 888-476-6988, or go to www.sony.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Manufacturer
- SANYO ENERGY (Suzhou) CO, Ltd. of China, Panasonic subsidiary
- Product type
- Laptop batteries
- Recall number
- 17-732
- Units
- About 700 (In addition, about 1,700 units were previously recalled on June 15, 2016)
- Manufactured in
- China
- Sold at / sales period
- Best Buy, Sony retail stores, other consumer electronic stores nationwide and online at www.store.sony.com and other websites from February 2013 through October 2013 for between $550 and $1,000 as part of Sony VAIO laptops and for about $170 for battery packs sold separately.
- Importer
- Sony Electronics, Inc., of San Diego, Calif.
This recall in context
Compared with the 44 laptop battery recalls in this index, as of October 31, 2026.
- Size
- 700 units: the 36th-largest of 40 laptop battery recalls that state a unit count. The median is 45,500 units.
- Hazards
- Fire: named in 40 of 44 laptop battery recalls, the most common hazard among them. Burn: named in 16 of 44 laptop battery recalls.
- Remedy
- Replacement: offered in 12 of 44 laptop battery recalls, the most common remedy.
- Brand history
- SANYO ENERGY (Suzhou) is named in 2 CPSC notices in this index, from 2016 to 2017. This recall is the most recent. The one before: SANYO ENERGY (Suzhou) Panasonic battery packs (16-197, Jun 2016). 2 of them are laptop battery recalls.
- Time on sale
- 9 months. Recalled 40 months after the last month of sales the notice gives.
Recall contact information
Sony Electronics toll-free at 888-476-6988 from 8 a.m. to 12 a.m. ET Monday through Friday or 9 a.m. to 8 p.m. ET Saturday and Sunday or online at www.sony.com, click on "Support" and then "Support Alerts" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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