Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
This recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS.
Which products are included?
This recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS. The computers were sold in three colors silver, black and pink. They have a Panasonic-manufactured lithium-ion battery and a folding touch screen that measures about 11.6 inches diagonally and a backlit keyboard. The VAIO logo is etched on the outer top of the computer, near the hinge. The model and serial numbers are printed on a black label with white lettering on the underside of the screen. To locate the label, consumers should open the computer, move the switch from the lock to the release position and flip the display.
Confirm these details on the official CPSC noticeWhy it was recalled
The computers' lithium-ion batteries can overheat, posing fire and burn hazards.
Incidents and injuries
Sony is aware of four incidents, which occurred in Asia, of computers overheating, resulting in units smoking, catching on fire and melting. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price.
Product and sales details
- Brand
- Sony
- Recall number
- 14-220
- Units
- About 680
- Manufactured in
- China
- Sold at / sales period
- Sony retail stores nationwide and online at www.store.sony.com from February 2014 to April 2014 for about $800.
- Importer
- Sony Electronics Inc. of San Diego, Calif.
Personal computers
CPSC product type: Laptop Computers
Recall contact information
Sony toll-free at (866)702-7669 anytime or online at www.sony.com and click on the Support tab, then on Electronics and then on Product Support. Once on the Product Support site, click on the Computers and Tablets tab, then on VAIO Laptops and Desktops and scroll down to Product Alerts for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.