CPSC recall 14-220, announced July 1, 2014, covers Sony Personal computers (about 680 units). The computers' lithium-ion batteries can overheat, posing fire and burn hazards. The notice cites 4 incident reports. Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price. Recall contact: go to www.sony.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
This recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS.
Which products are included?
This recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS. The computers were sold in three colors silver, black and pink. They have a Panasonic-manufactured lithium-ion battery and a folding touch screen that measures about 11.6 inches diagonally and a backlit keyboard. The VAIO logo is etched on the outer top of the computer, near the hinge. The model and serial numbers are printed on a black label with white lettering on the underside of the screen. To locate the label, consumers should open the computer, move the switch from the lock to the release position and flip the display.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- Also in the notice
- Serial numbers. Compare these as well.
- Where to look
a black label
(the notice’s words)- When sold
- February 2014 through April 2014
- Price paid
- $800
Why it was recalled
The computers' lithium-ion batteries can overheat, posing fire and burn hazards.
Incidents and injuries
Sony is aware of four incidents, which occurred in Asia, of computers overheating, resulting in units smoking, catching on fire and melting. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price.
What to do now
- Check the label. Compare your model number with the one listed in this recall, then check the serial numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Go to www.sony.com.
- Get the remedy. This recall offers a refund or a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Sony
- Recall number
- 14-220
- Units
- About 680
- Manufactured in
- China
- Sold at / sales period
- Sony retail stores nationwide and online at www.store.sony.com from February 2014 to April 2014 for about $800.
- Importer
- Sony Electronics Inc. of San Diego, Calif.
Personal computers
CPSC product type: Laptop Computers
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 680 units: the 186th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Refund: offered in 46 of 221 home electronics recalls. Repair: offered in 18 of 221 home electronics recalls. The most common is replacement (64).
- Brand history
- Sony is named in 14 CPSC notices in this index, from 2003 to 2017. This recall is the 12th. The one before: Sony Notebook computers (10-284, Jun 2010).
- Time on sale
- 3 months. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
Sony toll-free at (866)702-7669 anytime or online at www.sony.com and click on the Support tab, then on Electronics and then on Product Support. Once on the Product Support site, click on the Computers and Tablets tab, then on VAIO Laptops and Desktops and scroll down to Product Alerts for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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