CPSC recall 04-560, announced July 1, 2004, covers Dell power adapters for notebook computers (about 28,000 units). Using power cords not intended for these adapters can pose a shock hazard. The notice reports no incidents. Free retrofit kits are provided by the manufacturer. Recall contact: call (877) 293-1197, or go to www.support.dell.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
Sold as an option for Dell notebook computers including their Latitude D400, D500, D505, D600, D800, X300, and Inspiron 300M, 500M, 510M, 600M, I8500 and I8600. "Dell," "Dell P/N W1451" is printed on top of the adapters.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- December 2003 through May 2004
- Price paid
- $90 to $110
Why it was recalled
Using power cords not intended for these adapters can pose a shock hazard.
Incidents and injuries
None reported.
Official remedy
Free retrofit kits are provided by the manufacturer. These retrofit kits will prevent incorrect cables from being connected to the adapters. In the meantime, consumers should only use the power cables intended for these adapters.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call (877) 293-1197, or go to www.support.dell.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Dell
- Manufacturer
- Dell Inc., of Round Rock, Texas
- Product type
- Battery chargers, Laptop batteries
- Recall number
- 04-560
- Units
- About 28,000 units
- Manufactured in
- China
- Sold at / sales period
- Dell's Web site, through their mail order catalogs, and by phone order, from December 2003 through May 2004, between $90 and $110.
Dell power adapters for notebook computers
CPSC product type: Adapter/Power Supply/Charger/Battery
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 28,000 units: the 56th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazard
- Electric shock: named in 29 of 124 battery charger recalls.
- Brand history
- Dell is named in 6 CPSC notices in this index, from 1997 to 2019. This recall is the 2nd. The one before: Dell Latitude LM notebook computer AC adapters (98-014, Oct 1997). 5 of them are battery charger recalls.
- Time on sale
- 6 months. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
Call Dell toll-free at (877) 293-1197 between 9:00 a.m. to 6:00 p.m. CT Monday through Friday to order free retrofit kits. Consumers also can write to the company at Dell Inc., RR2E, MSC #8222, One Dell Way, Round Rock, TX 78682. Additional information can also be found on Dell's website at www.support.dell.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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