CPSC recall 24-122, announced February 21, 2024, covers Dynabook Americas Toshiba Laptop AC Adapters (about 15.5 million units). The laptop AC adapters can overheat and spark, posing burn and fire hazards. The notice cites 679 incident reports. Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Recall contact: call 800-457-7777, go to support.dynabook.com/recall2024ax, or email dba-acadapter2024@dynabook.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label.
Which products are included?
Read the full CPSC product description and restrictions
This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. They have date codes between April 2008 through December 2012 in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815. The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label. Brand Name Model Name /Number Serial Number format with embedded date code Date Code Toshiba G71C0009S110 T**0815********** ~ T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009S111 0815 - 1253 G71C0009S112 0815 - 1253 G71C0009S113 0815 - 1253 G71C0009S114 0815 - 1253 G71C0009S115 0815 - 1253 G71C0009S210 0815 - 1253 G71C0009S212 0815 - 1253 G71C0009S214 0815 - 1253 G71C0009S410 0815 - 1253 G71C0009S411 0815 - 1253 G71C0009S412 0815 - 1253 G71C0009S413 0815 - 1253 G71C0009S414 0815 - 1253 G71C0009S415 0815 - 1253 G71C0009T110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009T111 0815 - 1253 G71C0009T112 0815 - 1253 G71C0009T113 0815 - 1253 G71C0009T114 0815 - 1253 G71C0009T115 0815 - 1253 G71C0009T116 0815 - 1253 G71C0009T117 0815 - 1253 G71C0009T210 0815 - 1253 G71C0009T212 0815 - 1253 G71C000AE110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE111 0815 - 1253 G71C000AE112 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE113 0804 - 1212 G71C000AE210 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE212 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE410 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE411 0815 - 1253 G71C000AE412 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE413 0804 - 1212 G71C000AR110 0804 - 1212 G71C000AR210 0804 - 1212 G71C000AR310 0804 - 1212 G71C000AR410 0804 - 1212 G71C000AS110 0804 - 1212 G71C000AS410 0804 - 1212 G71C000BY110 T0815********** ~ T1253********** G71C000BZ110 G71C000DH110 0815 - 1253 G71C000DH410 0815 - 1253 G71C000DJ110 0815 - 1253 G71C000DJ410 0815 - 1253 G71C000DM110 0815 - 1253 G71C000DM410 0815 - 1253 G71C000DN110 0815 - 1253 G71C000DN410 0815 - 1253 G71C000DP110 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000DP410 0804 - 1212 G71C000DQ110 0804 - 1212 G71C000DQ410 0804 - 1212 G71C000DU110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000DX110 0815 - 1253 G71C000DX410 0815 - 1253 G71C000DY110 0815 - 1253 G71C000DY410 0815 - 1253 G71C000F7110 0815 - 1253 PA1750-04 0815 - 1253
What to look for
- Also in the notice
- Date codes and serial numbers. Compare these as well.
- Where to look
the AC adapter rating label
(the notice’s words)- When sold
- April 2008 through April 2014
- Price paid
- $25 to $75
Why it was recalled
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
Incidents and injuries
The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
Official remedy
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-457-7777, go to support.dynabook.com/recall2024ax, or email dba-acadapter2024@dynabook.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Dynabook Americas
- Recall number
- 24-122
- Units
- About 15.5 million (In addition, about 1.3 million were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.
- Importer
- Dynabook Americas Inc., of Irvine, California (importer at the time of sale was Toshiba America Information Systems, Inc.)
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 16 million units: the largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy.
- Time on sale
- About 6 years. Recalled 118 months after the last month of sales the notice gives.
Recall contact information
Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at dba-acadapter2024@dynabook.com or online at https://support.dynabook.com/recall2024ax or at https://us.dynabook.com and click on "Recall Information" located on the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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