CPSC recall 22-107, announced March 24, 2022, covers GuangZhou NOW Sports Gear Ninebot Children's Bicycle Helmets (about 960 units). The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The notice reports no incidents. Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Recall contact: call 888-523-5583, go to segway-, or email product.recall@segway.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
Model NB-410 is printed on a label on the inside of the helmet.
Which products are included?
This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.
Confirm these details on the official CPSC noticeWhy it was recalled
The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.
Product and sales details
- Brand
- GuangZhou NOW Sports Gear
- Manufacturer
- GuangZhou NOW Sports Gear Co. Ltd., of China
- Product type
- Helmets
- Recall number
- 22-107
- Units
- About 960
- Manufactured in
- China
- Sold at / sales period
- Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020 through May 2021 for between $30 and $50.
- Importer
- Segway Inc., of Bedford, N.H.
Recall contact information
Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
