CPSC recall 15-754, announced September 15, 2015, covers Off-Board Charger for Segway Personal Transporter (PT) (about 17 units). A wire inside the charger can detach and touch the side of the charger, posing a shock hazard. The notice reports no incidents. Consumers should immediately stop using the recalled chargers, unplug and contact Segway or the Segway dealer from whom it was purchased to receive a free replacement power cord equipped with a ground fault circuit interrupter (GFCI). Recall contact: call 866-473-4929, or go to www.segway.com.
Advertisements
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The serial number and part number are on a silver data plate attached to the bottom of the charger.
Which products are included?
This recall involves Segway PT Off-Board Chargers manufactured from November 2012 to November 2014 with part number 23288-00001. The chargers are black, box-shaped and measure 8 inches wide by 13.75 inches deep by 4 inches high. Two wires used to connect the unit to Segway PT batteries extend from one end. The Segway brand name is on the charger above these wires. Chargers with the following serial numbers are being recalled: 13240C000265, 13240C000266, 13240C000268, 13240C000269, 13240C000272, 14205C000275, 14205C000278, 14205C000280, 14205C000295, 14205C000296, 14205C000297, 14205C000298, 14205C000302, 14209C000313, 14209C000314, 14209C000321 and 14209C000324. The serial number and part number are on a silver data plate attached to the bottom of the charger.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Serial numbers and item or SKU numbers. Compare these as well.
- Where to look
a silver data plate attached to the bottom of the charger
(the notice’s words)- When sold
- November 2012 through September 2015
- Price paid
- $920
Why it was recalled
A wire inside the charger can detach and touch the side of the charger, posing a shock hazard.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled chargers, unplug and contact Segway or the Segway dealer from whom it was purchased to receive a free replacement power cord equipped with a ground fault circuit interrupter (GFCI). Segway is contacting consumers directly.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 866-473-4929, or go to www.segway.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
Advertisements
Product and sales details
- Brand
- Segway
- Manufacturer
- Segway Inc., of Bedford, N.H.
- Product type
- Battery chargers
- Recall number
- 15-754
- Units
- About 17
- Manufactured in
- United States
- Sold at / sales period
- Authorized Segway dealers and distributors and directly from Segway Inc. from November 2012 through September 2015 for about $920.
Off-Board Charger for Segway Personal Transporter (PT)
CPSC product type: Battery Chargers
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 17 units: the 114th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazard
- Electric shock: named in 29 of 124 battery charger recalls.
- Remedy
- Repair: offered in 4 of 124 battery charger recalls. The most common is replacement (25).
- Brand history
- Segway is named in 4 CPSC notices in this index, from 2003 to 2022. This recall is the 3rd. The one before: Segway Personal Transporter [also known as the Segway Human… (06-258, Sep 2006).
- Time on sale
- About 3 years. Recalled the same month the notice says sales ended.
Recall contact information
Segway Inc. toll-free at 866-473-4929 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.segway.com and click on Off-Board Charger Recall for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
Advertisements
