CPSC recall 03-553, announced September 26, 2003, covers Segway "i Series" Human Transporters (HT) (approximately 6,000 units). Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. The notice cites 3 incident reports. Call Segway LLC for information on how to receive a free software upgrade. Recall contact: call 877-889-9020.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
Check the product label for these CPSC-listed model numbers: P133.
Which products are included?
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Confirm these details on the official CPSC noticeWhy it was recalled
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
Incidents and injuries
Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.
Official remedy
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Product and sales details
- Brand
- Segway
- Manufacturer
- Segway LLC, of Manchester, New Hampshire
- Recall number
- 03-553
- Units
- Approximately 6,000
- Manufactured in
- United States
- Sold at / sales period
- Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.
Segway "i Series" Human Transporters (HT)
CPSC product type: Human Transporters
Recall contact information
Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
