Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
1.5-TON38MGQC18---338MGQC18---3014-TON38MGQF48---338MGQF48---30138MBQB48---338MBQB48--301538TEQ018RCMA538TEQ018RCMAAAA538TEQ048RFMA538TEQ048RFMAAAA538REQ048RBMA538REQ048RBMAAAAThe model number and product number can be found on the nameplate/rating plate on the side of the units.
Why it was recalled
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Incidents and injuries
Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
Official remedy
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Product and sales details
- Recall number
- 20-009
- Units
- About 5,350 (in addition, about 450 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.
- Importer
- Carrier Corporation, of Palm Beach Gardens, Fla.
Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
Recall contact information
Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.