CPSC recall 20-009, announced October 10, 2019, covers Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps (about 5,350 units). The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard. The notice cites 6 incident reports. Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. Recall contact: call 844-468-4301, or go to www.carrierductless.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number and product number can be found on the nameplate/rating plate on the side of the units.
Which products are included?
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA
Confirm these details on the official CPSC noticeWhy it was recalled
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Incidents and injuries
Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
Official remedy
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Product and sales details
- Brand
- Carrier- and Bryant
- Product type
- Heat pumps
- Recall number
- 20-009
- Units
- About 5,350 (in addition, about 450 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.
- Importer
- Carrier Corporation, of Palm Beach Gardens, Fla.
Recall contact information
Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
