Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The adapter is black and darker in color than the power bank with a Dell logo on the back label.
Which products are included?
This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com
Confirm these details on the official CPSC noticeWhy it was recalled
The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
Incidents and injuries
Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
Product and sales details
- Brand
- Lite-On Technology
- Manufacturer
- Lite-On Technology Corporation of Taipei, Taiwan
- Product type
- Power banks
- Recall number
- 19-060
- Units
- About 8,900 (in addition, about 475 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
- Importer
- Dell Inc. of Round Rock, Texas
- Distributor
- Dell Inc. of Round Rock, Texas
Recall contact information
Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.