CPSC recall 09-744, announced May 22, 2009, covers Samsung "Jitterbug" Cell Phones (about 160,000 units). The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. The notice reports no incidents. Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Recall contact: call (866) 304-4980, or go to www.samsung.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: SPH-A110, SPH-A120, BB14.
Which products are included?
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed. Yours must match one exactly.
- When sold
- March 2008 through May 2009
- Price paid
- $150
Why it was recalled
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Incidents and injuries
None reported.
Official remedy
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall.
- Contact the firm. Call (866) 304-4980, or go to www.samsung.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Samsung Telecommunications America
- Manufacturer
- Samsung Telecommunications America, of Richardson, Texas
- Recall number
- 09-744
- Units
- About 160,000
- Manufactured in
- South Korea
- Sold at / sales period
- Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
- Distributor
- GreatCall d/b/a Jitterbug, of San Diego, Calif.
Samsung "Jitterbug" Cell Phones
CPSC product type: Telephones, Cell Phones & Accessories
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 160,000 units: the 43rd-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Time on sale
- 15 months. Recalled the same month the notice says sales ended.
Recall contact information
For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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