Recall #09-744 · Published May 22, 2009
Samsung "Jitterbug" Cell Phones
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
SPH-A120Check the product label for these CPSC-listed model numbers: SPH-A110, SPH-A120, BB14.
Which products are included?
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Official remedy
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
- Brand
- Samsung Telecommunications America
- Recall published
- May 22, 2009
- Category
- Home Electronics
- Units
- About 160,000
- Sold at / sales period
- Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.