CPSC recall 14-262, announced August 26, 2014, covers Hewlett-Packard and Compaq notebook computer AC power cords (5,577,000 units). The AC power cord can overheat, posing a potential fire and burn hazard. The notice cites 29 incident reports. Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Recall contact: call (877) 219-6676, or go to www.hp.com.
Advertisements
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- September 2010 through June 2012
- Price paid
- $500 to $1,500
Why it was recalled
The AC power cord can overheat, posing a potential fire and burn hazard.
Incidents and injuries
HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
Official remedy
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (877) 219-6676, or go to www.hp.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
Advertisements
Product and sales details
- Brand
- Hewlett-Packard
- Manufacturer
- Hewlett-Packard Company (HP), of Palo Alto, Calif.
- Product type
- Extension cords
- Recall number
- 14-262
- Units
- 5,577,000 in the U.S. and 446,700 in Canada
- Manufactured in
- China
- Sold at / sales period
- Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
Hewlett-Packard and Compaq notebook computer AC power cords
CPSC product type: Power Cords
This recall in context
Compared with the 41 extension cord recalls in this index, as of October 31, 2026.
- Size
- 5.6 million units: the largest of 21 extension cord recalls that state a unit count. The median is 30,000 units.
- Hazards
- Fire: named in 18 of 41 extension cord recalls. Burn: named in 8 of 41 extension cord recalls.
- Remedy
- Replacement: offered in 2 of 41 extension cord recalls. The most common is refund (4).
- Brand history
- Hewlett-Packard is named in 7 CPSC notices in this index, from 2005 to 2014. This recall is the most recent. The one before: Google HP Chromebook 11 power supply/charger (14-061, Dec 2013).
- Time on sale
- 22 months. Recalled 26 months after the last month of sales the notice gives.
Recall contact information
Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select "Recalls" at the bottom of the page, then select Power Cord Recall.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
Advertisements
