Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.
Confirm these details on the official CPSC noticeWhy it was recalled
The AC power cord can overheat, posing a potential fire and burn hazard.
Incidents and injuries
HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
Official remedy
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
Product and sales details
- Brand
- Hewlett-Packard
- Manufacturer
- Hewlett-Packard Company (HP), of Palo Alto, Calif.
- Product type
- Extension cords
- Recall number
- 14-262
- Units
- 5,577,000 in the U.S. and 446,700 in Canada
- Manufactured in
- China
- Sold at / sales period
- Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
Hewlett-Packard and Compaq notebook computer AC power cords
CPSC product type: Power Cords
Recall contact information
Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select "Recalls" at the bottom of the page, then select Power Cord Recall.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.