CPSC recall 14-061, announced December 17, 2013, covers Google HP Chromebook 11 power supply/charger (about 145,000 units). The computer's charger can overheat and melt, posing fire and burn hazards. The notice cites 9 incident reports. Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger. Recall contact: call (866) 628-1371, or go to chromebook.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Which products are included?
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- Where to look
the face of the battery charger
(the notice’s words)- When sold
- October 2013 through November 2013
- Price paid
- $280
Why it was recalled
The computer's charger can overheat and melt, posing fire and burn hazards.
Incidents and injuries
Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
Official remedy
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
What to do now
- Check the label. Compare your model number with the one listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (866) 628-1371, or go to chromebook.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Product type
- Battery chargers
- Recall number
- 14-061
- Units
- About 145,000 units
- Manufactured in
- China
- Sold at / sales period
- Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.
- Importer
- Google Inc., of Mountain View, Calif.
- Distributor
- Hewlett-Packard Company (HP), of Palo Alto, Calif.
HP Chromebook 11 power supply/charger
CPSC product type: Battery Chargers
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 145,000 units: the 27th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazards
- Fire: named in 92 of 124 battery charger recalls, the most common hazard among them. Burn: named in 47 of 124 battery charger recalls.
- Remedy
- Replacement: offered in 25 of 124 battery charger recalls, the most common remedy.
- Time on sale
- 2 months. Recalled 1 month after the last month of sales the notice gives.
Recall contact information
Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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