Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Which products are included?
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Confirm these details on the official CPSC noticeWhy it was recalled
The computer's charger can overheat and melt, posing fire and burn hazards.
Incidents and injuries
Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
Official remedy
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
Product and sales details
- Brand
- Product type
- Battery chargers
- Recall number
- 14-061
- Units
- About 145,000 units
- Manufactured in
- China
- Sold at / sales period
- Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.
- Importer
- Google Inc., of Mountain View, Calif.
- Distributor
- Hewlett-Packard Company (HP), of Palo Alto, Calif.
HP Chromebook 11 power supply/charger
CPSC product type: Battery Chargers
Recall contact information
Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.