CPSC recall 10-240, announced May 21, 2010, covers Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers (about 54,000 units). The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. The notice cites 38 incident reports. Consumers should immediately remove the batteries referenced above from their notebook computer and contact HP to determine if their battery is included in this recall (even if the battery was previously checked). Recall contact: call (888) 202-4320, or go to www.hp.com/support/BatteryReplacement.
Advertisements
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The computer model number is located at the top of the service label on the bottom of the notebook computer.
Which products are included?
The recalled lithium-ion rechargeable batteries are used with various model series of HP and Compaq notebook computers. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled. Notebook Model Number Battery Bar Codes (^ in the code can be any letter or number) HP Pavilion dv2000, dv2500, dv2700 dv6000, dv6500, dv6700 dx6000, dx6500, dx6700 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ dv9000, dv9500, dv9700 65033^^B7U^^^^, 65033^^B7V^^^^, 65033^^BGU^^^^ Compaq Presario A900 C700 F500, F700 V3000, V3500, V3700 V6000, V6500, V6700 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ HP G6000, G7000 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ HP Compaq 6510b, 6515b 6710b, 6710s 6715b, 6715s 65000^^B5V^^^^ 6720s 67059^^V8U^^^^, 67059^^V8V^^^^
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 31 listed. Yours must match one exactly.
- Also in the notice
- UPC codes. Compare these as well.
- Where to look
the top of the service label on the bottom of the notebook computer
(the notice’s words)- When sold
- August 2007 through July 2008
- Price paid
- $500 to $3,000
Why it was recalled
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents and injuries
Since the May 2009 recall, HP has received 38 additional reports of batteries that overheated and ruptured resulting in 11 instances of minor personal injury and 31 instances of minor property damage.
Official remedy
Consumers should immediately remove the batteries referenced above from their notebook computer and contact HP to determine if their battery is included in this recall (even if the battery was previously checked). Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. HP recommends that only batteries obtained from HP or an HP authorized reseller be used with HP notebook PCs.
What to do now
- Check the label. Compare your model number with the 31 listed in this recall, then check the UPC codes the notice lists.
- Contact the firm. Call (888) 202-4320, or go to www.hp.com/support/BatteryReplacement.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
Advertisements
Product and sales details
- Brand
- Hewlett-Packard
- Product type
- Battery chargers, Laptop batteries
- Recall number
- 10-240
- Units
- About 54,000 (70,000 units were previously recalled in May 2009)
- Manufactured in
- China
- Sold at / sales period
- Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through July 2008 for between $500 and $3,000.
- Importer
- Hewlett-Packard Co., of Palo Alto, Calif.
Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers
CPSC product type: Batteries and Chargers
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 54,000 units: the 48th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazards
- Fire: named in 92 of 124 battery charger recalls, the most common hazard among them. Burn: named in 47 of 124 battery charger recalls.
- Brand history
- Hewlett-Packard is named in 7 CPSC notices in this index, from 2005 to 2014. This recall is the 4th. The one before: Hewlett-Packard Lithium-Ion batteries (09-221, May 2009). 6 of them are battery charger recalls.
- Time on sale
- 12 months. Recalled 22 months after the last month of sales the notice gives.
Recall contact information
For additional information, visit the HP Battery Replacement Program website at http://www.hp.com/support/BatteryReplacement or call (888) 202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
Advertisements
