CPSC recall 11-234, announced May 27, 2011, covers Hewlett-Packard Lithium-ion batteries used in HP and Compaq notebook computers (about 162,600 units). The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers. The notice cites 40 incident reports and 7 injuries. Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Recall contact: call (888) 202-4320, or go to www.hp.com/support/BatteryReplacement.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The computer model number is located at the top of the service label on the bottom of the notebook computer.
Which products are included?
The recalled lithium-ion rechargeable batteries are used with various model series of HP and Compaq notebook computers and include batteries that consumers were informed were not included in previous recalls. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled. Notebook Model Number Battery Bar Codes (^ in the code can be any letter or number) HP Pavilion dv2000, dv2500, dv2700, dv6000, dv6500,dv6700,dx6000, dx6500, dx6700 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ dv9000, dv9500, dv9700 65033^^B7U^^^^, 65033^^B7V^^^^, 65033^^BGU^^^^, 65033^^BGV^^^^ Compaq Presario A900C700F500, F700V3000, V3500, V3700, V6000, V6500, V6700 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ HP G6000, G7000 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ HP Compaq 6510b, 6515b, 6710b, 6710s, 6715b, 6715s 65000^^B5V^^^^ 6520s 67150^^AXU^^^^, 67150^^AXV^^^^ 6720s 67059^^V8U^^^^, 67059^^V8V^^^^
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 29 listed. Yours must match one exactly.
- Also in the notice
- UPC codes. Compare these as well.
- Where to look
the top of the service label on the bottom of the notebook computer
(the notice’s words)- When sold
- July 2007 through July 2008
- Price paid
- $100 to $3,000
Why it was recalled
The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers.
Incidents and injuries
Since the May 2010 recall expansion, HP has received 40 additional reports of batteries that overheated and ruptured, resulting in seven burn injuries, one smoke inhalation injury, and 36 instances of property damage.
Official remedy
Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.
What to do now
- Check the label. Compare your model number with the 29 listed in this recall, then check the UPC codes the notice lists.
- Contact the firm. Call (888) 202-4320, or go to www.hp.com/support/BatteryReplacement.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Hewlett-Packard
- Product type
- Battery chargers, Laptop batteries
- Recall number
- 11-234
- Units
- About 162,600 additional batteries (54,000 and 70,000 batteries were previously recalled in May 2010 and May 2009, respectively)
- Manufactured in
- China
- Sold at / sales period
- Computer and electronics stores nationwide, hp.com and hpshopping.com from July 2007 through July 2008 for between $500 and $3,000. The battery packs were also sold separately for between $100 and $160.
- Importer
- Hewlett-Packard Company, of Palo Alto, Calif.
Lithium-ion batteries used in HP and Compaq notebook computers
CPSC product type: Batteries and Chargers
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 162,600 units: the 25th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazards
- Fire: named in 92 of 124 battery charger recalls, the most common hazard among them. Burn: named in 47 of 124 battery charger recalls.
- Brand history
- Hewlett-Packard is named in 7 CPSC notices in this index, from 2005 to 2014. This recall is the 5th. The one before: Hewlett-Packard Lithium-Ion batteries (10-240, May 2010). 6 of them are battery charger recalls.
- Time on sale
- 13 months. Recalled 34 months after the last month of sales the notice gives.
Recall contact information
For additional information, visit the HP Battery Replacement Program website at www.hp.com/support/BatteryReplacement or call (888) 202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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