Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ, AS3810TZG.
Which products are included?
The recalled notebook computer models are the Acer AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ and AS3810TZG. The computer's screen size is about 13.3 inches measured diagonally. Not all units are affected. Consumers should contact Acer to determine if their unit is included in the recall.
Confirm these details on the official CPSC noticeWhy it was recalled
An internal microphone wire under the palm rest can short circuit and overheat. This poses a potential burn hazard to consumers.
Incidents and injuries
Acer has received three reports of computers short circuiting, resulting in slight melting of the external casing. No incidents occurred in the United States. No injuries have been reported.
Official remedy
Consumers should stop using the recalled notebook computers immediately and contact Acer to determine if their notebook is affected and to receive a free repair.
Product and sales details
- Brand
- Acer America
- Manufacturer
- Acer America Corporation, of San Jose, Calif.
- Recall number
- 10-103
- Units
- About 22,000
- Manufactured in
- China
- Sold at / sales period
- ABS Computer Technologies, D&H Distributing, Fry's Electronics, Ingram Micro, Radio Shack, SED/American Express, Synnex Corporation, SYX Distribution, Tech Data Corporation and other retailers nationwide and Amazon.com from June 2009 through October 2009 for between $650 and $1,150.
Certain Acer Aspire-series Notebook Computers
CPSC product type: Electronics
Recall contact information
For additional information, contact Acer toll-free at (866) 695-2237 anytime, or visit the firm's Web site at www.acer.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.