CPSC recall 10-103, announced January 7, 2010, covers Acer America Certain Acer Aspire-series Notebook Computers (about 22,000 units). An internal microphone wire under the palm rest can short circuit and overheat. The notice cites 3 incident reports. Consumers should stop using the recalled notebook computers immediately and contact Acer to determine if their notebook is affected and to receive a free repair. Recall contact: call (866) 695-2237, or go to www.acer.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ, AS3810TZG.
Which products are included?
The recalled notebook computer models are the Acer AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ and AS3810TZG. The computer's screen size is about 13.3 inches measured diagonally. Not all units are affected. Consumers should contact Acer to determine if their unit is included in the recall.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 6 listed, all starting with
AS3. Yours must match one exactly. - When sold
- June 2009 through October 2009
- Where sold
- Amazon, among the sellers the notice names
- Price paid
- $650 to $1,150
Why it was recalled
An internal microphone wire under the palm rest can short circuit and overheat. This poses a potential burn hazard to consumers.
Incidents and injuries
Acer has received three reports of computers short circuiting, resulting in slight melting of the external casing. No incidents occurred in the United States. No injuries have been reported.
Official remedy
Consumers should stop using the recalled notebook computers immediately and contact Acer to determine if their notebook is affected and to receive a free repair.
What to do now
- Check the label. Compare your model number with the 6 listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (866) 695-2237, or go to www.acer.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Acer America
- Manufacturer
- Acer America Corporation, of San Jose, Calif.
- Recall number
- 10-103
- Units
- About 22,000
- Manufactured in
- China
- Sold at / sales period
- ABS Computer Technologies, D&H Distributing, Fry's Electronics, Ingram Micro, Radio Shack, SED/American Express, Synnex Corporation, SYX Distribution, Tech Data Corporation and other retailers nationwide and Amazon.com from June 2009 through October 2009 for between $650 and $1,150.
Certain Acer Aspire-series Notebook Computers
CPSC product type: Electronics
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 22,000 units: the 104th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Repair: offered in 18 of 221 home electronics recalls. The most common is replacement (64).
- Brand history
- Acer America is named in 3 CPSC notices in this index, from 2007 to 2026. This recall is the 2nd. The one before: Acer Rechargeable lithium-ion batteries containing Sony cells (07-167, Apr 2007).
- Time on sale
- 5 months. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
For additional information, contact Acer toll-free at (866) 695-2237 anytime, or visit the firm's Web site at www.acer.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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