CPSC recall 27-004, announced October 1, 2026, covers Gazelle Urban Arrow Cargo Electric Bikes (about 1,032 units). The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. The notice cites 9 incident reports. Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Recall contact: call 800-838-5388, go to urbanarrow.com/en-na/recall, or email recall.na@urbanarrow.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- 2016 through 2022
- Price paid
- $9,000
Why it was recalled
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Incidents and injuries
The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
Official remedy
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-838-5388, go to urbanarrow.com/en-na/recall, or email recall.na@urbanarrow.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Gazelle
- Product type
- E-bikes
- Recall number
- 27-004
- Units
- About 1,032 (In addition, about 134 were sold in Canada)
- Manufactured in
- Netherlands
- Sold at / sales period
- Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
- Importer
- Gazelle USA LLC, of Santa Cruz, California
Urban Arrow Cargo Electric Bikes
CPSC product type: Electric power-assisted pedal bikes (excl offroad/minibikes)
This recall in context
Compared with the 38 e-bike recalls in this index, as of October 31, 2026.
- Size
- 1,032 units: the 25th-largest of 38 e-bike recalls that state a unit count. The median is 2,115 units.
- Hazard
- Fall: named in 18 of 38 e-bike recalls, the most common hazard among them.
- Remedy
- Repair: offered in 23 of 38 e-bike recalls, the most common remedy.
- Brand history
- Gazelle is named in 2 CPSC notices in this index, all in 2026. This recall is the most recent. The one before: Gazelle Urban Arrow FamilyNext Pro Cargo E-Bikes (26-236, Jan 2026). 2 of them are e-bike recalls.
Recall contact information
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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