CPSC recall 26-236, announced January 29, 2026, covers Gazelle Urban Arrow FamilyNext Pro Cargo E-Bikes (about 320 units). The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children. The notice cites 3 incident reports. Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. Recall contact: call 800-838-5388, go to urbanarrow.com/en-na/recall, or email service.na@urbanarrow.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Confirm these details on the official CPSC noticeWhy it was recalled
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Incidents and injuries
The firm has received three reports of buckles not fully latching. No injuries have been reported.
Official remedy
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Product and sales details
- Brand
- Gazelle
- Product type
- E-bikes
- Recall number
- 26-236
- Units
- About 320
- Manufactured in
- Vietnam
- Sold at / sales period
- Individual specialty stores from March 2025 through December 2025 for about $9,000.
- Importer
- Gazelle USA, LLC, of Santa Cruz, California
Recall contact information
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
