CPSC recall 25-313, announced June 5, 2025, covers Rinnai i-Series Plus gas boilers (about 2,030 units). The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard. The notice reports no incidents. Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Recall contact: call 800-621-9419, go to www.rinnai.us/support/recalls, or email recall@rinnai.us.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers.
Which products are included?
This recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers with model numbers IP175S, IP199S, IP175199C and IP199199C. The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers. The boilers are rectangular and metal and have the name Rinnai printed in black near the top and a temperature display/keypad near the bottom of the front of the boiler.
Confirm these details on the official CPSC noticeWhy it was recalled
The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
Product and sales details
- Brand
- Rinnai i-Series Plus gas
- Product type
- Boilers
- Recall number
- 25-313
- Units
- About 2,030 (In addition, 249 were sold in Canada)
- Manufactured in
- Japan
- Sold at / sales period
- Independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000.
- Importer
- Rinnai America Corporation, of Peachtree City, Georgia
Recall contact information
Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on "Recall" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
