CPSC recall 25-043, announced November 14, 2024, covers woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 (about 2,500 units). The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards. The notice cites 5 incident reports. Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Recall contact: call 855-966-6872, go to faq.us.woombikes.com/category/88-recall-notice, or email productsafetyUS@woom.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Confirm these details on the official CPSC noticeWhy it was recalled
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Incidents and injuries
The firm has received five reports of the crank breaking, including one report of an injury to a child.
Official remedy
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Product and sales details
- Brand
- woom Bike
- Product type
- Bicycles & components
- Recall number
- 25-043
- Units
- About 2,500
- Manufactured in
- Cambodia
- Sold at / sales period
- Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900.
- Importer
- woom Bike USA LLC, of Austin, Texas
Recall contact information
woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
