CPSC recall 23-239, announced July 6, 2023, covers woom ORIGINAL Bicycles (about 84,000 units). The stem and handlebar on the bikes can detach and cause riders to lose control, posing a fall hazard. The notice cites 77 incident reports and 19 injuries. Consumers should stop using the recalled bicycles and contact woom Bikes USA for a free repair kit. woom Bikes USA is contacting all known purchasers directly. Recall contact: call 855-966-6872, go to faq.us.woombikes.com/article/337-stem-recall-notice, or email productsafetyUS@woom.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves all sizes of woom ORIGINAL 2018 - 2021 model bikes. The stems on these bikes have one silver bolt to clamp onto the steerer tube. These bikes are designed for children between 18 months and 14 years. They were sold in six versions: woom 1, woom 1 Plus, woom 2, woom 3, woom 4, woom 5 and woom 6. The woom 1 and woom 1 PLUS are balance bikes, woom 2 through 6 are pedal bikes. These bikes were sold in red, green, blue, purple and yellow colors. The word "woom" in white letters is displayed on the sides of the downtube. The word "woom" in metallic letters is also visible on the front of the headtube. The markings "#woombikes" in black letters on chain stay and wheel size in black on sides of the front fork.
Confirm these details on the official CPSC noticeWhy it was recalled
The stem and handlebar on the bikes can detach and cause riders to lose control, posing a fall hazard.
Incidents and injuries
The firm has received 77 reports of the handlebar stem detaching or loosening, resulting in 19 injuries involving bruising, cuts or abrasions.
Official remedy
Consumers should stop using the recalled bicycles and contact woom Bikes USA for a free repair kit. woom Bikes USA is contacting all known purchasers directly.
Product and sales details
- Brand
- woom Bikes
- Manufacturer
- woom Bikes USA, of Austin, Texas
- Product type
- Bicycles & components
- Recall number
- 23-239
- Units
- About 84,000 (In addition, 533 were sold in Canada)
- Manufactured in
- United States
- Sold at / sales period
- woom.com, amazon.com and select local bicycle stores nationwide from September 2018 through March 2022 for between $200 and $530.
Recall contact information
woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 pm CT, Monday through Friday or email at productsafetyUS@woom.com or online https://faq.us.woombikes.com/article/337-stem-recall-notice or www.woom.com/en_US/ and click on "Recalls" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
