CPSC recall 20-728, announced March 19, 2020, covers Woom model 4, 5, 6 bicycles (about 5,500 units). The bicycle's front fork can loosen and detach, posing fall and injury risks to the rider. The notice cites 2 incident reports. Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. Recall contact: call 855-966-6872, or email usa@woombikes.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
You can find the model number on the top tube of each bike.
Which products are included?
This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch). You can find the model number on the top tube of each bike. The bikes were sold in five different colors: Red, blue, green, purple and yellow. "Woom" is printed across the bottom tube of the bicycle frame.
Confirm these details on the official CPSC noticeWhy it was recalled
The bicycle's front fork can loosen and detach, posing fall and injury risks to the rider.
Incidents and injuries
The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.
Product and sales details
- Brand
- Woom bikes USA, Austin, Texas
- Product type
- Bicycles & components
- Recall number
- 20-728
- Units
- About 5,500
- Manufactured in
- Cambodia
- Sold at / sales period
- Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).
- Importer
- Woom bikes USA, Austin, Texas
Recall contact information
Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
