CPSC recall 24-743, announced April 11, 2024, covers Matrix T1 and T3 Series Commercial Treadmills (about 9,700 units). The power cord can become loose from the treadmill's power socket, posing a fire hazard. The notice cites 1 incident report. Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. Recall contact: call 866-218-3674, go to matrixfitness.com/us/eng/recalls, or email reworks@johnsonfit.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket.
Which products are included?
This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. Matrix is printed on the treadmill console masts. The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters TM, a three-digit model number, the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from March 2018 through January 2024. MODEL NAME MODEL NUMBER SERIAL NUMBER T1xe TM522 TM5221803xxxxx T3x TM523 TM5231906xxxxx T3xm TM725 TM7251902xxxxx
Confirm these details on the official CPSC noticeWhy it was recalled
The power cord can become loose from the treadmill's power socket, posing a fire hazard.
Incidents and injuries
Matrix Fitness has received one report of a fire in a fitness facility since the last recall, in addition to the 58 reported in the January 2022 recall, of the treadmill's power cord and socket sparking, smoking, and/or melting, including seven reports of fire; two resulting in property damage. No injuries have been reported.
Official remedy
Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If the bracket is not already installed, facilities should ensure that the power cord is completely inserted into the power socket on the treadmills prior to each use, until repaired. Contact Johnson Health Tech North America to schedule a free installation of a power cord bracket or to order a power cord bracket for self-installation. Johnson Health Tech North America is contacting all known purchasers directly.
Product and sales details
- Product type
- Exercise equipment
- Recall number
- 24-743
- Units
- About 9,700 (About 19,900 were previously recalled in January 2022)
- Manufactured in
- China, Taiwan
- Sold at / sales period
- Johnson Health Tech North America and Johnson Fitness & Wellness stores nationwide from March 2018 through January 2024 for between $3,400 and $8,900.
- Importer
- Johnson Health Tech North America Inc., of Cottage Grove, Wis.
Recall contact information
Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at reworks@johnsonfit.com, or online at https://matrixfitness.com/us/eng/recalls or at www.matrixfitness.com and click on "Recalls" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
