CPSC recall 14-086, announced January 23, 2014, covers Ascent Trainer® by Matrix and Matrix Fitness Elliptical (about 2,800 units). Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard. The notice cites 44 incident reports. Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Recall contact: call (866) 218-3674, or go to www.matrixfitness.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves all Matrix Fitness Ascent Trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent Trainers and Ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the Elliptical machines, but include an incline function. Users operate the machines in a standing position. The Ellipticals are black and silver-colored. The Ascent Trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A3x, A5x, A7x, E3x, E5x or E7x.
Confirm these details on the official CPSC noticeWhy it was recalled
Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
Incidents and injuries
The company reports 44 incidents of sparking, smoking, charring and/or melting at the power cord and socket. There was one report of the power socket and cord catching fire. No injuries have been reported.
Official remedy
Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Units are self-powered and can be used without being plugged into an electrical outlet.
Product and sales details
- Product type
- Exercise equipment
- Recall number
- 14-086
- Units
- About 2,800 in the U.S.
- Manufactured in
- Taiwan
- Sold at / sales period
- Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide, from November 2011 through December 2012, for about $6,000 to $11,000 depending on console installed.
- Importer
- Johnson Health Tech North America, Inc. of Cottage Grove, Wis.
Ascent Trainer® by Matrix and Matrix Fitness Elliptical
CPSC product type: Exercise Equipment
Recall contact information
Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
