Recall 18-755, published July 31, 2018
Ascent Trainer® by Matrix and Matrix fitness elliptical
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
E-3X/5X/7XCheck the product label for these CPSC-listed model numbers: A-5X/7X, E-3X/5X/7X.
Which products are included?
This recall involves previously recalled Matrix Fitness Ascent trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A-3x, A-5x/7x, or E-3x/5x/7x. This recall includes units with serial numbers beginning with EP304, EP306, or EP308, and with date codes of 1208 (YYMM) or prior.
Confirm these details on the official CPSC noticeWhy it was recalled
Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
Official remedy
Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly
- Recall published
- July 31, 2018
- Category
- Sports & Outdoors
- Units
- About 3,000 (The trainers and ellipticals were previously recalled in January 2014.)
- Sold at / sales period
- Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 through December 2012 for between $6,000 to $11,000 depending on console installed.
