Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
39N7The model numbers are printed on the product rating label located on the bottom of the unit.
Why it was recalled
The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard.
Incidents and injuries
BISSELL has received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burn injuries.
Official remedy
Consumers should immediately stop using the recalled steam cleaners, and contact BISSELL to receive either a $60 credit to be used towards a BISSELL.com purchase, or a $40 refund for each of the recalled steam cleaners. Consumers should visit www.BISSELL.com/steamshotrecall to register for the recall, and for instructions on how to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord.
Product and sales details
- Recall number
- 24-309
- Units
- About 3.2 million (In addition, about 355,000 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Target, Walmart, and other department and home goods stores nationwide, and online at www.bissell.com, www.amazon.com, www.hsn.com, and other websites from August 2008 through May 2024 for between $35 and $40, or $70 for a two-pack.
- Importer
- BISSELL Homecare Inc., of Grand Rapids, Michigan
BISSELL® Steam Shot™ Handheld Steam Cleaners
Recall contact information
Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, email RecallNA@bissell.com, or online at www.BISSELL.com/steamshotrecall or www.BISSELL.com and click on "Product Recalls" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.