CPSC recall 24-309, announced July 18, 2024, covers BISSELL® Steam Shot™ Handheld Steam Cleaners (about 3.2 million units). The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard. The notice cites 183 incident reports. Consumers should immediately stop using the recalled steam cleaners, and contact BISSELL to receive either a $60 credit to be used towards a BISSELL.com purchase, or a $40 refund for each of the recalled steam cleaners. Recall contact: call 855-417-7001, go to www.BISSELL.com/steamshotrecall, or email RecallNA@bissell.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model numbers are printed on the product rating label located on the bottom of the unit.
Which products are included?
This recall involves multiple models of the BISSELL Steam Shot Handheld Steam Cleaners in the model series 39N7 and 2994. "STEAM SHOT" or "POWER STEAMER" is printed on the side of the product. The model numbers are printed on the product rating label located on the bottom of the unit. Colors include green, pink, blue, orange, white, black, purple and red.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard.
Incidents and injuries
BISSELL has received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burn injuries.
Official remedy
Consumers should immediately stop using the recalled steam cleaners, and contact BISSELL to receive either a $60 credit to be used towards a BISSELL.com purchase, or a $40 refund for each of the recalled steam cleaners. Consumers should visit www.BISSELL.com/steamshotrecall to register for the recall, and for instructions on how to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord.
Product and sales details
- Brand
- BISSELL Steam Shot Handheld
- Product type
- Steam cleaners
- Recall number
- 24-309
- Units
- About 3.2 million (In addition, about 355,000 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Target, Walmart, and other department and home goods stores nationwide, and online at www.bissell.com, www.amazon.com, www.hsn.com, and other websites from August 2008 through May 2024 for between $35 and $40, or $70 for a two-pack.
- Importer
- BISSELL Homecare Inc., of Grand Rapids, Michigan
Recall contact information
Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, email RecallNA@bissell.com, or online at www.BISSELL.com/steamshotrecall or www.BISSELL.com and click on "Product Recalls" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
