CPSC recall 24-107, announced February 1, 2024, covers BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners (about 142,000 units). The vacuum's battery pack can overheat and smoke, posing a fire hazard. The notice cites 17 incident reports. Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recall contact: call 855-417-7001, go to www.BISSELL.com/recall, or email RecallNA@bissell.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The model numbers are printed on the product rating label located behind the dirt tank.
Which products are included?
This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, 2151V. "Multi Reach" is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Confirm these details on the official CPSC noticeWhy it was recalled
The vacuum's battery pack can overheat and smoke, posing a fire hazard.
Incidents and injuries
BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.
Official remedy
Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.
Product and sales details
- Brand
- BISSELL Homecare
- Product type
- Vacuum cleaners
- Recall number
- 24-107
- Units
- About 142,000 (In addition, about 14,600 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy and other stores nationwide and online at www.bissell.com, www.amazon.com, www.hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270.
- Importer
- BISSELL Homecare Inc., of Grand Rapids, Michigan
Recall contact information
Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at RecallNA@bissell.com or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" located under the "Support Resources" column at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
