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Affected model numbers
1985T2151A2151TThe model numbers are printed on the product rating label located behind the dirt tank.
Why it was recalled
The vacuum's battery pack can overheat and smoke, posing a fire hazard.
Incidents and injuries
BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.
Official remedy
Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.
Product and sales details
- Recall number
- 24-107
- Units
- About 142,000 (In addition, about 14,600 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy and other stores nationwide and online at www.bissell.com, www.amazon.com, www.hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270.
- Importer
- BISSELL Homecare Inc., of Grand Rapids, Michigan
BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
Recall contact information
Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at RecallNA@bissell.com or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" located under the "Support Resources" column at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.