CPSC recall 24-065, announced December 21, 2023, covers DGL Group Hover-1 Helix hoverboards (Camouflage and Galaxy colors only) (about 25,000 units). The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard. The notice cites 3 incident reports. Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard. Recall contact: call 888-556-8426, or go to www.hover-1.com/pages/important-safety-information.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board.
Which products are included?
This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
Incidents and injuries
DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage.
Official remedy
Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.
Product and sales details
- Brand
- DGL Group
- Product type
- Scooters & hoverboards
- Recall number
- 24-065
- Units
- About 25,000
- Manufactured in
- China
- Sold at / sales period
- Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.
- Importer
- DGL Group Ltd., of Edison, New Jersey
Recall contact information
DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
