Recall #20-020 · Published November 14, 2019

Kenmore Elite Microwave Ovens

Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores

CPSC published a recall notice for Kenmore Elite Microwave Ovens from Kenmore Elite on November 14, 2019. CPSC identifies this hazard: Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user. The official remedy states: Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.

Recalled Kenmore Elite microwave oven
Recalled Kenmore Elite microwave oven
Image: CPSC recall notice

What to check on the product label

Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.

The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.

Additional identifying details

The model number of the recalled microwaves is "204.77603610".

Why it was recalled

Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.

Incidents and injuries

None reported

Official remedy

Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.

Remedy type: Repair

Product and sales details

Manufacturer
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
Recall number
20-020
Units
About 700
Manufactured in
China
Sold at / sales period
Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350.
Importer
Sears Holdings Management Corporation, of Hoffman Estates, Ill.

Kenmore Elite Microwave Ovens

Recall contact information

Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or online at www.sears.com and click on “Product Recalls” for more information.

Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.

Publication and verification

  1. Recall published

  2. Home Recall Watch last verified

    From the verified CPSC data snapshot this site is built from.

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