CPSC recall 20-020, announced November 14, 2019, covers Kenmore Elite Microwave Ovens (about 700 units). Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user. The notice reports no incidents. Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair. Recall contact: call 800-659-7026, or go to www.sears.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model number of the recalled microwaves is "204.77603610".
Which products are included?
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684
Confirm these details on the official CPSC noticeWhy it was recalled
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Product and sales details
- Brand
- Kenmore Elite
- Manufacturer
- Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
- Product type
- Microwaves
- Recall number
- 20-020
- Units
- About 700
- Manufactured in
- China
- Sold at / sales period
- Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350.
- Importer
- Sears Holdings Management Corporation, of Hoffman Estates, Ill.
Recall contact information
Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or online at www.sears.com and click on “Product Recalls” for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
