CPSC recall 19-057, announced December 20, 2018, covers Navien condensing tankless water heaters and combination boilers (about 3,400 units). A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers. The notice reports no incidents. Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Recall contact: call 800-244-8202, go to www.navieninc.com/news, or email recall@navien.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
UPC or product codes
884954974101884954974194884954966083The manufacturing date is identified within the serial number.
Which products are included?
This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October. Product Model UPC Code Serial Numbers with date of manufacture Navien Condensing Tankless Water Heater NPE-180A 884954974101 7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx Navien Condensing Tankless Water Heater NPE-180S 884954974194 7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx Navien Condensing Combination Boiler NCB-180E 884954966083 6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx
Confirm these details on the official CPSC noticeWhy it was recalled
A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.
Incidents and injuries
None
Official remedy
Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Product and sales details
- Brand
- Navien condensing tankless
- Manufacturer
- Kyung Dong Navien Co. Ltd, South Korea
- Product type
- Boilers, Water heaters
- Recall number
- 19-057
- Units
- About 3,400
- Manufactured in
- South Korea
- Sold at / sales period
- Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.
- Importer
- Navien Inc., of Irvine, Calif.
Recall contact information
Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
