Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
NPE-180ANPE-180SNCB-180EUPC or product codes
884954974101884954974194884954966083The manufacturing date is identified within the serial number.
Why it was recalled
A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.
Incidents and injuries
None
Official remedy
Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Product and sales details
- Manufacturer
- Kyung Dong Navien Co. Ltd, South Korea
- Recall number
- 19-057
- Units
- About 3,400
- Manufactured in
- South Korea
- Sold at / sales period
- Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.
- Importer
- Navien Inc., of Irvine, Calif.
Navien condensing tankless water heaters and combination boilers
Recall contact information
Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.