Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
Affected model numbers
CR-180CR-210CR-240CC-180CC-210CC-240A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Why it was recalled
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Product and sales details
- Manufacturer
- Kyung Dong Navien Co. Ltd., South Korea
- Recall number
- 12-074
- Units
- About 13,000
- Manufactured in
- South Korea
- Sold at / sales period
- Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
- Importer
- Navien America Inc., of Irvine, Calif.
Navien Instantaneous or Tankless Water Heaters
CPSC product type: Gas Water Heaters
Recall contact information
For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
CPSC record last published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.