CPSC recall 12-074, announced December 27, 2011, covers Navien Instantaneous or Tankless Water Heaters (about 13,000 units). An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. The notice reports no incidents. Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Recall contact: call (800) 244-8202, or go to us.navien.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Which products are included?
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Confirm these details on the official CPSC noticeWhy it was recalled
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Product and sales details
- Brand
- Navien Instantaneous or Tankless
- Manufacturer
- Kyung Dong Navien Co. Ltd., South Korea
- Product type
- Water heaters
- Recall number
- 12-074
- Units
- About 13,000
- Manufactured in
- South Korea
- Sold at / sales period
- Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
- Importer
- Navien America Inc., of Irvine, Calif.
Navien Instantaneous or Tankless Water Heaters
CPSC product type: Gas Water Heaters
Recall contact information
For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
