Recall 12-074, published December 27, 2011
Navien Instantaneous or Tankless Water Heaters
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
CR-210A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Which products are included?
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Confirm these details on the official CPSC noticeWhy it was recalled
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Official remedy
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
- Brand
- Navien Instantaneous or Tankless
- Recall published
- December 27, 2011
- Category
- HVAC & Water Heaters
- Units
- About 13,000
- Sold at / sales period
- Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
