CPSC recall 18-077, announced January 4, 2018, covers Lithium-ion batteries for HP notebook computers and mobile workstations (about 50,000 units). The lithium-ion batteries can overheat, posing fire and burn hazards. The notice cites 8 incident reports. Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. Recall contact: call 888-202-4320, or go to www.HP.com/go/batteryprogram2018.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- December 2015 through December 2017
- Price paid
- $50 to $4,000
Why it was recalled
The lithium-ion batteries can overheat, posing fire and burn hazards
Incidents and injuries
HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.
Official remedy
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call 888-202-4320, or go to www.HP.com/go/batteryprogram2018.
- Get the remedy. This recall offers a replacement.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- HP
- Product type
- Laptop batteries
- Recall number
- 18-077
- Units
- About 50,000 (in addition, 2,600 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.
- Importer
- HP Inc., of Palo Alto, Calif.
This recall in context
Compared with the 44 laptop battery recalls in this index, as of October 31, 2026.
- Size
- 50,000 units: the 20th-largest of 40 laptop battery recalls that state a unit count. The median is 45,500 units.
- Hazards
- Fire: named in 40 of 44 laptop battery recalls, the most common hazard among them. Burn: named in 16 of 44 laptop battery recalls.
- Remedy
- Replacement: offered in 12 of 44 laptop battery recalls, the most common remedy.
- Brand history
- HP is named in 5 CPSC notices in this index, from 2006 to 2018. This recall is the most recent. The one before: HP Lithium-ion batteries (17-071, Jan 2017). 5 of them are laptop battery recalls.
- Time on sale
- About 2 years. Recalled 1 month after the last month of sales the notice gives.
Recall contact information
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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