Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
"HP Notebook Battery" and the model number are printed on the battery.
Which products are included?
This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Confirm these details on the official CPSC noticeWhy it was recalled
The battery packs can overheat, posing fire and burn hazards.
Incidents and injuries
HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
Official remedy
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.
Product and sales details
- Brand
- HP
- Product type
- Battery chargers, Laptop batteries
- Recall number
- 16-202
- Units
- About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
- Manufactured in
- China
- Sold at / sales period
- Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
- Importer
- HP Inc., of Palo Alto, Calif.
HP lithium-ion batteries
CPSC product type: Batteries and Chargers
Recall contact information
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.