CPSC recall 17-071, announced January 24, 2017, covers Lithium-ion batteries used in HP notebook computers (about 101,000 units). The batteries can overheat, posing fire and burn hazards. The notice cites 1 incident report. Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Recall contact: call 888-202-4320, or go to www.HP.com/go/batteryprogram2016.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
"HP Notebook Battery" and the model number are printed on the battery.
Which products are included?
This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- UPC codes. Compare these as well.
- When sold
- March 2013 through October 2016
- Where sold
- Best Buy, Walmart, Costco, and Sam's Club, among the sellers the notice names
- Price paid
- $50 to $1,700
Why it was recalled
The batteries can overheat, posing fire and burn hazards.
Incidents and injuries
HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage
Official remedy
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected by the June 2016 recall could be included in this expanded announcement. Consumers are urged to recheck their batteries.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 888-202-4320, or go to www.HP.com/go/batteryprogram2016.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- HP
- Product type
- Laptop batteries
- Recall number
- 17-071
- Units
- About 101,000 (An additional 41,000 batteries were previously recalled in June 2016. About 3,000 were sold in Canada and 4,000 in Mexico.)
- Manufactured in
- China
- Sold at / sales period
- Best Buy, Walmart, Costco, Sam's Club and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
- Importer
- HP Inc., of Palo Alto, Calif.
This recall in context
Compared with the 44 laptop battery recalls in this index, as of October 31, 2026.
- Size
- 101,000 units: the 12th-largest of 40 laptop battery recalls that state a unit count. The median is 45,500 units.
- Hazards
- Fire: named in 40 of 44 laptop battery recalls, the most common hazard among them. Burn: named in 16 of 44 laptop battery recalls.
- Remedy
- Replacement: offered in 12 of 44 laptop battery recalls, the most common remedy.
- Brand history
- HP is named in 5 CPSC notices in this index, from 2006 to 2018. This recall is the 4th. The one before: HP lithium-ion batteries (16-202, Jun 2016). 5 of them are laptop battery recalls.
- Time on sale
- About 4 years. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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