CPSC recall 18-047, announced December 5, 2017, covers Netgear Power adapters for outdoor Arlo cameras (about 7,300 units). Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard. The notice cites 7 incident reports. Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund. Recall contact: call 866-243-0513, or go to www.arlo.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number "VMA4700" can be found on the packaging.
Which products are included?
This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- Also in the notice
- Item or SKU numbers. Compare these as well.
- When sold
- June 2017 through October 2017
- Where sold
- Amazon, among the sellers the notice names
- Price paid
- $20
Why it was recalled
Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
Incidents and injuries
The firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
What to do now
- Check the label. Compare your model number with the one listed in this recall, then check the item or SKU numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 866-243-0513, or go to www.arlo.com.
- Get the remedy. This recall offers a refund.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Netgear
- Recall number
- 18-047
- Units
- About 7,300 (In addition, about 400 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
- Importer
- Netgear Inc., of San Jose, Calif.
- Distributor
- Netgear Inc., of San Jose, Calif.
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 7,300 units: the 134th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazard
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them.
- Remedy
- Refund: offered in 46 of 221 home electronics recalls. The most common is replacement (64).
- Time on sale
- 5 months. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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