Recall 18-047, published December 5, 2017
Netgear Power adapters for outdoor Arlo cameras
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
VMA4700The model number "VMA4700" can be found on the packaging.
Which products are included?
This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.
Confirm these details on the official CPSC noticeWhy it was recalled
Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
Official remedy
Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
What should I do if I have VMA4700?
- Confirm the model number. Find the label and compare every letter and digit with VMA4700, then check the item or SKU numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 866-243-0513, or go to www.arlo.com.
- Get the remedy. This recall offers a refund.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
- Brand
- Netgear
- Recall published
- December 5, 2017
- Category
- Home Electronics
- Units
- About 7,300 (In addition, about 400 were sold in Canada)
- Sold at / sales period
- Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
